We take the privacy of your personal data very seriously, in strict compliance with UK and EU data protection legislation and this Policy includes GDPR requirements.
When you visit our site, sign up to our newsletter and purchase from Floe Audio you’ll share some information with us. Here we will inform you exactly how we collect and use this information. We want to be clear about the choices you have to control the collection and use of your information. We will also show you how you can access, update and remove your information.
How we collect data
We collect some of the data that you share with us, information we get when you use our services and information we get from third parties like social media platforms when you click on our ads, for example. Other examples include when you create an account, subscribe to our newsletter, make an online purchase, leave a product review or contact our support team. We take all appropriate steps to protect your data.
What data is stored
We store your name, email address and IP address. We store the date with each product purchased.
Why we collect information and how we use it
The primary reason for data collection is to provide you with the best possible experience when using our site and shopping our products. This information helps to create a better user experience for you by:
Providing you with new products, services, educational content and promotional offers that we think you’ll love.
Monitoring and analysing trends and usage
Offering customer support if you run into any issues
Personalising the service e.g. through remarketing or advertisement.
Enhancing the safety and security of our products and services.
Verifying your identity and prevent fraud or other unauthorized or illegal activity
There will inevitably be some services that we cannot provide for you without the retention of data.
While using social media you may see an ad from us. We advertise to audiences that we feel have a legitimate interest in our products and services.
If you contact us via social media please be aware that we have no control over the data provided while on the platform. Your enquiry data may be transferred to our database so that we can refer to enquiries in the future.
Sometimes we use data for analytical or marketing reasons, in which case the data is anonymised. Examples would include geographical analysis of sales success, geographically focussed promotions, or historical product sales curves.
When we share your data
Floe Media Ltd will not share your data with any third party unless it is to provide an essential service for you (or if we have a legal obligation to share that data). An example would include the electronic purchase procedures via PayPal or Stripe. Under no circumstances will your personal data be sold to any third parties.
Lawful Basis for Processing your data
Where you have made a purchase from us, or make an enquiry we process your data for the performance of, or entering into a contract.
When you subscribe to our mailing list we obtain your consent to email you information on new products, services, educational content and promotional offers. Processing of your data for our business purposes is carried out under legitimate interest, namely improving our services or protecting our business interests. This includes the use of Google Analytics, support enquiries, fraud prevention, legal advice or insurance purposes.
Control over your information and your legal rights
You can unsubscribe to our newsletter at any time.
You can update your personal information at any time.
You can delete your account at any time.
You have the right to:
Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons, which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact us.
Warm regards, The Team at Floe